About
Not-for-profit neighbourhood centreLocated in the beautiful Noosa Hinterland and supporting the communities of Pomona and surrounding areas.
About Us
Pomona & District Community House
We are an incorporated not-for-profit organisation aimed at increasing community participation. Learn more about us and get involved. We would love to have you join us.
Become a member
Join as a member of Pomona & District Community House
Here at Pomona & District Community House, we are driven by a single goal: to do our part in making the world a better place for all. Our decision making process is informed by comprehensive empirical studies and high quality data evaluation.
We strive to build productive relationships and make a positive impact with all of our pursuits.
Community Neighbourhood Centres are driven by their members. As a member:
- You have a chance to participate and contribute to your local community.
- You can find out more about issues that impact on your community.
- You can be an active member through a Management Committee Role or another Volunteer position.
- You contribute to assisting this valued resource to continue to operate in your community!
Membership is open to all people over the age of 18.
Join as a member today and show your support for the work PCH does for our community. Volunteer, and your membership is free.
Membership
- Membership fee: $5.00 per person (for 12 months)
- Membership term: 1 July to 30 June
- Payment method: Cash at the Community House, or Direct Deposit as per below.
Direct Deposit
Bank: Bendigo Bank
BSB: 633000
Account number: 127298883
Reference: “Name” Membership
Printable membership form
Download a copy of the membership form below to create a printed copy for your reference.
Membership registration or renewal
Volunteer at Community House
Share your expertise, interests and time with the community
Here at Pomona & District Community House, we are driven by a single goal; to do our part in making the world a better place for all.
It is thanks to our wonderful volunteers that we can operate, and we are always open to new faces joining us.
Everyone has something to contribute, even if you can only offer time once a month.
Membership to PCH is free for volunteers. Join us as a volunteer today. We’d love to hear from you!
Printable volunteer form
Download a copy of the volunteer form below to create a printed copy for your reference.
Volunteer application
Governance
Mission, vision and objectives
Mission Statement
The aims of the Pomona & District Community House Inc are to increase community participation by providing opportunities for individuals an groups within the broader community to come together for the benefit of all.
Vision
Community spirit at its best.
Objectives
- Promote, encourage and assist the development of community organisations/projects in Pomona and the surrounding district.
- Provide a venue for community projects, activity groups, forums and organisations that are of benefit to Pomona and the surrounding district.
- Assist and liaise with Local/State/Federal Government agencies or any other organisation or initiatives that enhance Pomona and District Community House Inc.
- Be active in the community and promote the activities and projects.
- Pursue the objectives in a professional manner with integrity and accountability that is non-political, non-denominational, regardless of class, colour or creed.
- The Pomona and District Community House Inc. Management Committee is comprised of people who voluntarily offer their time, expertise and commitment to support the achievement of the goals and objectives.
Our Values
Management Committee, Staff and Volunteers:
- Act honestly and in good faith in the interest of the House, its constitution and objectives.
- Operate lawfully and ethically.
- Avoid conflicts of interests, however if a conflict arises the member/s concerned will act within the terms of the House Conflict of Interests policy.
- Be diligent; attend meetings and devote time to research and participate fully in decision making.
- Respect confidential information acquired in their role and not disclose it.
Organisational Structure
- Pomona & District Community House is a non-profit community organisation governed by a volunteer management committee.
- Paid staff currently include: Coordinators x2 and cleaning staff. All staff and volunteers are responsible to the Management Committee.
- Brochures and information are to be displayed in reception.
Pomona & District Community House Inc. is proudly supported by Noosa Council and Queensland Government.
Our Charter
Understand our core business
The Pomona and District Community House Inc. (PCH) links people, skills and resources to advance the social well-being and capacity of the local community to become diversified, vibrant and strong. We believe everyone can contribute they just need to be encouraged and supported. We assist existing community groups, where necessary, through practical support and hire of facilities. Consistent with its own objectives, the House also fosters new start-up groups.
PCH provides a harmonious social meeting place where practical ideas are nurtured to reality for the good of those who call this special part of the Sunshine Coast home. We create opportunities for individuals and groups to come together for the benefit of the broader community and encourage activities, programs and events that support community participation, social interaction, health and well-being and which promote a safe and just community.
Pomona & District Community House Inc. will ensure that people accessing our programs and services are made aware that we are committed to promoting opportunities for choice and participation. Clients have the right to access our programs with ease and to be kept informed of new developments, changes or cancellations. Our client service charter clearly recognises the right of all clients to expect high standards of programs and service delivery.
Pomona & District Community House Inc. will use the client service charter as a mechanism for implementing and reviewing the way in which clients:
- Receive information about programs and services and how to access them.
- Participate in making decisions that are relevant to them.
- Are provided with opportunities to participate in program and service planning, development, implementation and evaluation.
- Are freely provided with a mechanism for any grievance.
Download a copy of our Charter below.
Grievance procedure
Feedback and complaints
Any person or group involved with Pomona & District Community House Inc. has the right to give feedback or make a complaint without fear of retribution. Pomona & District Community House Inc. welcomes feedback as one way to improve the organisation.
Grievance procedures are designed to:
- Safeguard the interests of consumers, volunteers and staff.
- Comply with the principles of human rights and responsibilities.
- Comply with the principle of Common Law and Duty of Care.
Rights
- The right to complain about the quality of the service and access to the service.
- The right to have complaints investigated objectively, fairly and without retribution.
- Either party to the grievance is entitled to bring a support person.
Methods of Complaint
- Verbal – face to face or by phone.
- Written – formal letter, email, through social media or website.
- Through a third party such as a government department.
Anonymous Complaints
Some people may wish to remain anonymous in making their complaint. This will be respected and not affect the seriousness of investigating the complaint. However in order to for the matter to be fully responded to it will be necessary at some point for conversations to happen between the complainant and either a member of PCH or a third party.
Responding to Complaints
All complaints will be treated confidentially and every effort will be made to resolve them in a timely fashion (acknowledging the receipt of the complaint within 48 hours of receiving it) using the following grievance procedures.
Grievance Procedures
- Talk it over with the worker with whom you have the grievance. This may help to clarify things before you take it further.
- f you are unsatisfied with the situation, or feel you cannot take the matter up with the worker concerned, then discuss it with the Community House Coordinator/s (Phone: 07 5485 2427 or email [email protected])
- If the matter is still unresolved, then address your grievance in writing to:
The President
Pomona & District Community House Inc. Management Committee
1 Memorial Avenue, Pomona QLD 4568.
Please note: Client complaints with individual hirers are not the concern of the Management Committee and should be addressed privately.
Once reported
- Once a grievance is reported, the Management Committee will arrange mediation between the parties involved, in the presence of a third person (an independent mediator).
The result of the mediation will be reported to the Management Committee. - If the issue has not been resolved then a decision on further action to be taken will be made by the Committee.
- If the investigation shows the service provided has contributed to the grievance, then appropriate steps will be taken to initiate the change required to prevent a recurrence of the grievance.
- The parties involved will be informed of the outcome of any investigation of their grievance.
Important: In-house confidentiality must be maintained.
If the management committee does not address the grievance satisfactorily, then independent, non-legal mediation can occur through the Dispute Resolution Branch of the Department of Justice and Attorney General provided willingness exists to resolve the matter from both parties.
Dispute Resolution Branch
Floor 1, Brisbane Magistrates Court
363 George Street, Brisbane
GPO Box 4001
Toll free outside Brisbane: 1800 017 288
https://www.qld.gov.au/law/legal-mediation-and-justice-of-the-peace/setting-disputes-out-of-court/
Alternatively you can contact:
Department of Communities, Child Safety and Disability Services
Contract Management Team
Maroochydore, North Coast Region
Ph: 5252 7291
Responding to Complaints that are made through a Third Party
As outlined above, all complaints will be treated confidentially and every effort will be made to resolve them in a timely fashion. Third party complaints may have additional complexity as the third party agency may determine the process through which the complaint will be responded to.
On receipt of a third party complaint, Pomona & District Community House Inc. will nominate a staff member to act as the point of contact for the management of the complaint.
Withdrawing a Grievance/Complaint
The complainant may withdraw the grievance/complaint at any time through written notification.
If during any stage of the grievance process it appears that there is evidence that a criminal or legal offence may have occurred the matter will be referred to the Queensland Police.
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